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Some baggage tips

  • Personalize your baggage distinctively so you can spot it easily amongst the other bags.
  • Remove old baggage tags to make the scanning process easier.
  • Put your name, email address and mobile number on your baggage tag.
  • Do not put home address on your baggage tag.
  • Secure all straps and handles on your baggage so they do not get caught in baggage conveyors or other equipment.
  • Travel with small, valuable items (i.e. laptops, wallets, jewelry, etc.) as part of your hand luggage.
  • Check-in at least one hour before your departure time, to make sure that both you and your baggage make the flight.
  • Double check that the baggage you have is yours before leaving the baggage area.

Checked in luggage guidelines

  • Be sure to pack your own luggage, secure it properly
  • Do not leave straps hanging (loose straps may catch in the conveyor belts causing damage).
  • Do not place valuable items into checked baggage (such as cellphones, laptop computers or jewelry).
  • Do not leave your luggage unattended at any time- whether it is check-in or hand luggage.
  • Report damaged or mishandled luggage at the lost luggage desk immediately or to your airline, before you leave the airport.

Hand luggage guidelines

  • Always keep your hand luggage with you.
  • Ensure that all zips and fasteners are in good working condition - baggage can move about in the overhead compartment and unsecured items may fall out.
  • Don’t wrap gifts - it is possible that the security teams may wish to view them properly, they will unwrap them.